Client Services Manager


This is an exciting and crucial role for Captify Australia’s growth, leading the charge on account development and ensuring that every piece of business won is taken care of and retained. We’re looking for a blend of skillsets that involve great communication, ability to identify revenue blockers and a knack for identifying an upsell or growth opportunity. We’re in a high growth start up phase and so the right candidate needs to demonstrate their willingness to get their hands dirty and hustle - the rewards are the incredible opportunity to help build a culture and develop your career quickly along with the business.


KEY RESPONSIBILITIES

What you’ll be doing:

  • Primary point of contact for agency clients on existing live accounts
  • Upsell on existing accounts, as well as work with Sales team to unearth new business opportunities from existing contacts
  • Recommend optimisations and new audiences to agency traders to increase scale of delivery and performance
  • Upweight - responsible for pushing campaign specific upweights 
  • Diagnostics - working with Technical AM team and traders to ensure campaigns (both programmatic and managed) are set up using Captify best practise and delivering/pacing well
  • Delivering best-in-class service to clients and adhering to internal/external SLAs, managing client expectations and delivering on these to maximise growth opportunity with clients
  • Understanding prioritisation of accounts in line with spends or potential for future growth, building strategic account plans alongside sales leads
  • Working with sales leads to keep Captify front of mind for agencies, through external meetings and hot desking
  • Responsible for compiling campaign PCAs for Tier 1 growth accounts
  • Helping to identify future strategic growth for the business
  • Onboarding and initial training of Account Executives
  • Sharing knowledge with wider AM team globally & importing knowledge from other markets

 
REQUIREMENTS:

What you need to be successful:

  • Account management or customer service experience across both managed/direct and programmatic business
  • Proficient use of Microsoft Excel
  • Excellent communicator with both internal and external stakeholders via email, phone and in person 
  • Strong relationships with key external stakeholders – Agency Account Managers and Account Directors
  • Ability to confidently objection handle against data & programmatic topics
  • Excellent attention to detail
  • Ability to proactively identify revenue blockers within programmatic campaigns or opportunities to upsell
  • Good prioritization and time management skills
  • Ability to thrive with a start-up environment and hustle

  

CAPTIFY EXPLAINED 

Captify is the largest holder of consumer search data outside of Google, and its unique technology understands the intent of consumers across all channels, including voice Search, desktop on-site search and in-app search. Captify’s privacy centric Search Intelligence technology powers programmatic advertising and unique audience insights for the world’s biggest brands, such as Apple, Disney, Adidas, American Express and Microsoft.

 

OUR CULTURE AND VALUES:

Here at Captify we are proud of our culture - It’s contagious. Pass it on. 

Step inside any of our global offices and one thing that is blissfully obvious is that while we’re putting blood, sweat and tears into disrupting the Search game, we’re having a seriously good time doing it. We’ve travelled the world together, enjoyed Captify Festivals, parties and our famous events across every market. We always take time to stop to celebrate milestones and wins.

We champion diversity and inclusion. Our 'BeTheChange' programme and internal D&I Taskforce brings our teams together to challenge, learn and build a more equal Captify. 

We live by our core values;. 

  • Building this together
  • Gives a shit
  • Fail fast to succeed faster
  • Unlimited potential 

Find out more about our culture here: https://careers.captify.co.uk/


YOU WILL ENJOY

  • Enjoy our flexible/core hours and home working as per company policy
  • Work from any Captify office in the world - giving every employee the opportunity to experience life at Captify in another city
  • Time off to recharge - 25 days holidays + public holidays + your birthday 
  • Giving something back to the community - Give A Day Away for volunteering
  • We care about Wellbeing - from financial wellbeing, mental health first aiders, yoga, sports, meditation and so much more

 

EQUAL OPPORTUNITIES

You are welcome at Captify for who you are, no matter where you come from, what you look like, or what your search history says about you. At Captify, equality is at the core of our culture and we are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.  We don’t want you to fit in with our culture, we want you to add to our culture.

For candidates, view our EU HR Candidate Privacy Notice here

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We are Fearless. Challengers. Disruptors.

Captify's award-winning global team is regularly recognized for driving innovation and growth: 

- AdExchanger's 'Programmatic Power Players'

- Business Insider's 'Hottest Ad Tech Companies'

- Campaign's 'Best Places to Work'

- Forbes '5 Fastest-Growing British Businesses to Watch'

Already working at Captify?

Let’s recruit together and find your next colleague.

email
@captify.co.uk
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