Client Strategy Manager

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Our Client Strategy team partners closely with many of the world’s biggest advertisers and agencies to develop digital solutions that build strong businesses and brands. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Captify’s broad range of products to help them connect instantly and seamlessly with their audiences.

As a Client Strategy Managerat Captify, you will continually keep your client at the core of everything you do and provide the highest level of customer service. In this role, you will be responsible for pre and post-sale customer support focused on meeting or exceeding our client KPIs. This is a great opportunity for a creative, high-energy individual to join a growing and dynamic company that is leading in search intelligence. This role requires a high degree of customer focus, standards of communication, numerical analysis, and multi-tasking.

 

ABOUT YOU

Hungry, Hard Working, Proactive, Team Player, Goal Oriented, Success Driven, Winning Attitude

 

KEY RESPONSIBILITIES

What you’ll be doing:

  • Provide first-class customer service and build long-standing Partnerships with clients
  • Own, manage and provide strategic guidance across a book of business for some most exciting brands on the planet
  • Point contact person for client requests including responding, fielding, and quarterbacking day to day client requests
  • Ensure campaign excellence end-to-end including trafficking tags, pixels, screenshots, providing regular reporting, leading calls, project managing, constructing and presenting insight wrap reports
  • Cultivate relationships with clients by entertaining with or without sales counterparts
  • Partner with trading team to track and monitor campaign pacing and performance to ensure client’s KPIs are met
  • Ability to understand the data and use data to ‘tell a storyʼ to your client through reportable insights, wrap-up reports, quarterly business reviews, etc.
  • Collaborate with analytics and sales team to brainstorm creative insights that drive strategy and solve client’s larger business challenges
  • Drive upweight revenue and account growth by providing incremental value to client’s business via insights and strategy
  • Gather ongoing feedback and intel from client’s to ensure retention, account growth, and assist sales with new business wins

 

 REQUIREMENTS:

What you need to be successful:

  • 3+ years ad agency, ad tech, or programmatic client-facing role
  • Proficient use of Microsoft Excel and Powerpoint
  • Excellent communication skills, both business writing and interpersonal
  • Highly organized with an emphasis and attention to detail
  • Ability to prioritize workload and multitask to achieve maximum efficiency
  • A successful candidate must be strategic thinking with a strong interest in advertising/media, consumer insights, and business
  • Strong analytics skills, business acumen
  • Must be proactive, results-oriented, and able to thrive in a fast-paced environment

  

CAPTIFY EXPLAINED 

Captify is the largest holder of consumer search data outside of Google, and its unique technology understands the intent of consumers across all channels, including voice Search, desktop on-site search, and in-app search. Captify’s privacy-centric Search Intelligence technology powers programmatic advertising and unique audience insights for the world’s biggest brands, such as Apple, Disney, Adidas, American Express, and Microsoft.

OUR CULTURE AND VALUES:

Here at Captify we are proud of our culture - It’s contagious. Pass it on. 

Step inside any of our global offices and one thing that is blissfully obvious is that while we’re putting blood, sweat, and tears into disrupting the Search game, we’re having a seriously good time doing it. We’ve traveled the world together, enjoyed Captify Festivals, parties, and our famous events across every market. We always take time to stop to celebrate milestones and wins.

We champion diversity and inclusion. Our 'BeTheChange' programme and internal D&I Taskforce brings our teams together to challenge, learn, and build a more equal Captify. 

We live by our core values;. 

  • Building this together
  • Gives a shit
  • Fail fast to succeed faster
  • Unlimited potential 

Find out more about our culture here: https://www.captify.co.uk/culture/


YOU WILL ENJOY

  • Enjoy our flexible/core hours and home working as per company policy
  • Work from any Captify office in the world - giving every employee the opportunity to experience life at Captify in another city
  • Our pet-friendly NYC office has its own old English style pub and cold beer always on tap!
  • Time off to recharge - 22 days holidays + US National holidays + your birthday
  • Giving something back to the community - Give A Day Away for volunteering
  • We care about Wellbeing - from gym membership and classpass benefits, mental health, CitiBike membership and so much more
  • Parent-friendly policies
  • The normal stuff; 401k and Citibike benefits
  • A comprehensive fully paid Medical, Dental, and Vision plan
  • Beer, bubbles, and non-alcoholic alternatives every Thursday and Friday at the Captify Bar
  • Legendary Summer and End of year parties


EQUAL OPPORTUNITIES

You are welcome at Captify for who you are, no matter where you come from, what you look like, or what your search history says about you. At Captify, equality is at the core of our culture and we are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community, and the broader our impact.  We don’t want you to fit in with our culture, we want you to add to our culture.

For candidates, view our EU HR Candidate Privacy Notice here

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Or, know someone who would be a perfect fit? Let them know!

New York

151 W 25th St
10001 New York Directions

We are Fearless. Challengers. Disruptors.

Captify's award-winning global team is regularly recognized for driving innovation and growth: 

- AdExchanger's 'Programmatic Power Players'

- Business Insider's 'Hottest Ad Tech Companies'

- Campaign's 'Best Places to Work'

- Forbes '5 Fastest-Growing British Businesses to Watch'

Already working at Captify?

Let’s recruit together and find your next colleague.

email
@captify.co.uk
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