Technical Account Manager

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OVERVIEW

We are looking for an Executive to join our Technical Account Management team, based in New York. This team sits at an intersection of almost all our client facing teams, meaning that you would have an opportunity to see many different aspects of Captify. 

As this is part of a global team, the exposure into our many markets will provide opportunities to interact with colleagues across the globe. 

ABOUT YOU

This is a great role for someone who wants to build their technical and client skills through exposure across many areas of adtech, including trading, analytics, biz ops and insights.  

The team are experts in multiple aspects of our activation products, ensuring we exceed our clients expectations by delivering exceptional supporting service. 

This includes ad serving, ad verification, creative and data integration troubleshooting. The right candidate will be as comfortable using industry standard and internal tools to solve technical problems as they are liaising with sales teams and clients.

Typical tasks could include resolving issues with creative, pixel implementation through to resolving discrepancies with 3rd party vendors and supporting new format delivery Q&A. 

KEY RESPONSIBILITIES 

  • Helping drive maximum value from new and existing clientele by providing a world class client experience
  • Use JIRA to manage requests with internal teams as well as liaising with an outsourcing team who support trafficking of creatives
  • Work with the CS team to support successful launch of managed campaigns, understanding their technology partners and therefore resolve technical issues as they arise
  • Building an understanding of the different technical problems that can occur and troubleshooting specific client issues
  • Using captify products and standard data tooling where required to support integrations associated to activation e.g. DMP and clean room integrations
  • Work with traders to ensure that campaigns run without discrepancies
  • Connect with other members of the TAM team to recognise ongoing trends in technical faults 
  • Working with our 3rd parties for technical support and integrations - DSP’s/ad verification/Creative adservers etc
  • Ensure that you and your team are continually up to date with industry standards across ad technology (ad serving/brand safety/viewability). Providing regular updates to internal teams
  • Work with our analytics, trading and CS teams to ensure 3rd party reporting is completed accurately

REQUIREMENTS

What you need to be successful:

  • Passion for digital media and working with web technology
  • An experienced problem solver; able to communicate and deliver solutions for very complex problems, to a wide range of audiences
  • Prior experience working within the digital ad-tech industry/DSP’s ad networks an advantage
  • Rigorous attention to detail and a process orientated mindset
  • Experience in investigation, following documentation and resolution of technical issues
  • Ability to communicate complex product and tech language to commercial teams and clients
  • Comfortable working independently as well as collaboratively within a team
  • An interest in data and technology and some experience or willingness to learn technical skills (data wrangling, file manipulation and basic SQL)

Nice to have

  • Familiarity with commonly used DSPs 
  • Familiarity with commonly used Brand Safety vendors
  • Exposure and working knowledge of web analytics platforms 
  • Experience with all types of creatives including 3rd party ad-servers and high impact formats
  • A working understanding of HTML, CSS and JavaScrip
  • Ability to read and amend HTML code
  • Experience of file manipulation via command line or bash
  • Working knowledge of web advertising concepts and campaign management technology
  • Prior Experience of using JIRA for ticketing
  • Proficient in Excel

CAPTIFY EXPLAINED 

Captify is the largest holder of consumer search data outside of Google, and its unique technology understands the intent of consumers across all channels, including voice Search, desktop on-site search and in-app search. Captify’s privacy centric Search Intelligence technology powers programmatic advertising and unique audience insights for the world’s biggest brands, such as Apple, Disney, Adidas, American Express and Microsoft.

OUR CULTURE AND VALUES:

Here at Captify we are proud of our culture - It’s contagious. Pass it on. 

Step inside any of our global offices and one thing that is blissfully obvious is that while we’re putting blood, sweat and tears into disrupting the Search game, we’re having a seriously good time doing it. We’ve travelled the world together, enjoyed Captify Festivals, parties and our famous events across every market. We always take time to stop to celebrate milestones and wins.

We champion diversity and inclusion. Our 'BeTheChange' programme and internal D&I Taskforce brings our teams together to challenge, learn and build a more equal Captify. 

We live by our core values;. 

  • Building this together
  • Gives a shit
  • Fail fast to succeed faster
  • Unlimited potential 

Find out more about our culture here: https://careers.captify.co.uk/

YOU WILL ENJOY

  • Enjoy our flexible/core hours and home working as per company policy
  • Work from any Captify office in the world - giving every employee the opportunity to experience life at Captify in another city
  • Our pet-friendly NYC office has its own old English style pub and cold beer always on tap!
  • Time off to recharge - 22 days holidays + US National holidays + your birthday
  • Giving something back to the community - Give A Day Away for volunteering
  • We care about Wellbeing - from gym membership and classpass benefits, mental health, CitiBike membership and so much more
  • Parent friendly policies
  • The normal stuff; 401k and Citibike benefits
  • A comprehensive fully paid Medical, Dental and Vision plan
  • Beer, bubbles and non-alcoholic alternatives every Thursday and Friday at the Captify Bar
  • Legendary Summer and End of year parties

EQUAL OPPORTUNITIES

You are welcome at Captify for who you are, no matter where you come from, what you look like, or what your search history says about you. At Captify, equality is at the core of our culture and we are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.  We don’t want you to fit in with our culture, we want you to add to our culture.

For candidates, view our EU HR Candidate Privacy Notice here

Additional information

  • Remote status

    Temporarily remote

Or, know someone who would be a perfect fit? Let them know!

New York

99 Madison Ave
10016 New York Directions

A decade of innovation and growth

Celebrating milestones and memories

From hosting our inaugural Captify at Cannes event, expanding in 13 markets across the globe to launching our D&I Taskforce—hear from our brilliant Captifyers across the globe about their unforgettable memories and Captify's biggest milestones over the past decade, here.

Already working at Captify?

Let’s recruit together and find your next colleague.

email
@captify.co.uk
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