International Client Strategy Manager

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OVERVIEW:

Our Client Strategy team partners closely with many of the world’s biggest advertisers and agencies to develop digital solutions that build strong businesses and brands.We’re uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Captify’s broad range of products to help them connect instantly and seamlessly with their audiences. Client Strategy Managers at Captify are account experts focused on building and maintaining relationships with strategic accounts. As a CSM, you will continually keep your client at the core of everything that you do and provide the highest level of customer service. In this role, you will be responsible for pre and post sale customer support against top level clients focused on meeting or exceeding our client KPIs.

This is a great opportunity for a creative, high-energy individual to join a growing and dynamic company that is leading in search intelligence. This role requires a high degree of customer focus, standards of communication, numerical analysis and multi-tasking

ABOUT YOU
Are you passionate about providing an excellent customer service? Do you pride yourself in producing high quality work and taking client strategy to the next level? This might just be the role for you

KEY RESPONSIBILITIES:

  • Day to day management of international accounts, including weekly reporting and pacing checks
  • Best in class customer service levels
  • Campaign set up
  • Primary point of contact for client via email/phone
  • Providing ideas for solving your client larger business challenges
  • Liaising with Technical Account Managers, Sales, CS, Trading and PSI teams
  • Create PCAs including campaign specific reports and strategic recommendations
  • Manage Advertiser strategy, grow account on the long term.
  • Performance tracking
  • Support all kind of activations: Managed Service & Self Service

REQUIREMENTS:

  • German & English speaking – French is a plus but not mandatory
  • 3-5 years of experience In a similar role (with international accounts or with German agencies would be a plus)
  • Account management or customer service experience.
  • Experience using SSPs for programmatic activations and/or using DSPs (not essential)
  • Proficient use of Microsoft Excel, PowerPoint, Google Workspace,
  • Familiarities with tools like Google Analytics, DV360, CM, Xandr
  • Excellent attention to details
  • Good prioritisation and time management skills
  • Excellent communicator with both internal and external stakeholders

CAPTIFY EXPLAINED 

Captify is the leading Search Intelligence Platform for the open web and the largest independent holder of first-party search data outside of Google, connecting the real-time searches from over 2 billion devices globally. Its Search Intelligence technology powers omnichannel programmatic advertising and real-time insights for the world’s biggest brands, such as Disney, Unilever, eBay, Mercedes-Benz, Microsoft, Nestlé, GSK, Uber, Mars, P&G, Sony and Toyota—without reliance on third-party cookies. Captify brings brands more customers, publishers greater yield and consumers the most relevant digital experiences.

OUR CULTURE AND VALUES:

Here at Captify we are proud of our culture - It’s contagious. Pass it on. 

Step inside any of our global offices and one thing that is blissfully obvious is that while we’re putting blood, sweat and tears into disrupting the Search game, we’re having a seriously good time doing it. We’ve travelled the world together, enjoyed Captify Festivals, parties and our famous events across every market. We always take time to stop to celebrate milestones and wins.

We champion diversity and inclusion. Our 'BeTheChange' programme and internal D&I Taskforce brings our teams together to challenge, learn and build a more equal Captify. 

We live by our core values;. 

  • Building this together
  • Give a shit
  • Fail fast to succeed faster
  • Unlimited potential 

Find out more about our culture here: https://careers.captify.co.uk/

YOU WILL ENJOY

  • Enjoy our flexible/core hours and home working as per company policy
  • Work from any Captify office in the world - giving every employee the opportunity to experience life at Captify in another city
  • Giving something back to the community - Give A Day Away for volunteering
  • Health
  • Pet-friendly office
  • Time off to recharge - 25 days holidays + RTT
  • Wellbeing initiatives from free food deliveries to the office, gym membership benefits, mental health, yoga 
  • Parent friendly policies
  • Legendary Summer and end of year parties
  • Work from home flexibility

 EQUAL OPPORTUNITIES

You are welcome at Captify for who you are, no matter where you come from, what you look like, or what your search history says about you. At Captify, equality is at the core of our culture and we are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.  We don’t want you to fit in with our culture, we want you to add to our culture.

For candidates, view our EU HR Candidate Privacy Notice here

Or, know someone who would be a perfect fit? Let them know!

Paris

9 Rue Ampère
75017 Paris Directions

A decade of innovation and growth

Celebrating milestones and memories

From hosting our inaugural Captify at Cannes event, expanding in 13 markets across the globe to launching our D&I Taskforce—hear from our brilliant Captifyers across the globe about their unforgettable memories and Captify's biggest milestones over the past decade, here.

Already working at Captify?

Let’s recruit together and find your next colleague.

email
@captify.co.uk
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