ABOUT CAPTIFY

Captify is the leading Search Intelligence Platform for the open web and the largest independent holder of first-party search data outside of Google, connecting the real-time searches from over 2 billion devices globally. Its Search Intelligence technology powers omnichannel programmatic advertising and real-time insights for the world’s biggest brands, such as Disney, Unilever, eBay, Mercedes-Benz, Microsoft, Nestlé, GSK, Uber, Mars, P&G, Sony and Toyota—without reliance on third-party cookies. Captify brings brands more customers, publishers greater yield and consumers the most relevant digital experiences.

OUR CULTURE AND VALUES

Here at Captify we are proud of our culture - It’s contagious. Pass it on.

Step inside any of our global offices and one thing that is blissfully obvious is that while we’re putting blood, sweat and tears into disrupting the Search game, we’re having a seriously good time doing it. We’ve travelled the world together, enjoyed Captify Festivals, parties and our famous events across every market. We always take time to stop to celebrate milestones and wins.

We champion diversity and inclusion. Our 'BeTheChange' programme and internal D&I Taskforce brings our teams together to challenge, learn and build a more equal Captify.

We live by our core values

• Building this together
• Give a shit
• Fail fast to succeed faster
• Unlimited potential

Find out more about our culture here: https://careers.captify.co.uk/

OVERVIEW

As a Client Strategy Manager at Captify, you will continually keep your clients at the core of everything you do and provide the highest level of customer service. In this role, you will be responsible for pre- and post-sale customer support focused on meeting or exceeding our clients’ KPIs. This is a great opportunity for a creative, high-energy individual to join a growing and dynamic company that is leading in search intelligence. This role requires a high degree of customer focus, standards of communication, numerical analysis, and multi-tasking.  

KEY RESPONSIBILITIES
What you’ll be doing:

• Provide best in class customer service and build long-standing Partnerships with clients

• Own, manage, and provide strategic guidance across a book of business for some of the most exciting brands on the planet

• Responsible for responding to, fielding, and quarterbacking day-to-day client requests
• Ensure campaign excellence end-to-end -- trafficking tags, QA’ing pixels, generating screenshots, providing regular reporting, leading calls, project managing, constructing, and presenting insight wrap reports
• Cultivate relationships with clients by entertaining with or without sales counterparts
• Partner with trading team to track and monitor campaign pacing and performance to ensure client KPIs are met
• Ability to understand the data and use it to ‘tell a storyʼ to your clients through reportable insights, wrap up reports, quarterly business reviews, etc.
• Collaborate with analytics and sales team to brainstorm creative insights that drive strategy and solve client’s larger business challenges
• Drive upweight revenue and account growth by providing incremental value to client’s business via insights and strategy
• Gather ongoing feedback and intel from clients to ensure retention, account growth, and assist sales with new business wins

REQUIREMENTS

What you'll need to be successful:

• 3+ years ad agency, ad tech or programmatic experience in a client-facing role
• Proficient use of Microsoft Excel and Powerpoint
• Excellent communication skills, both business writing and interpersonal
• Highly organized with an emphasis on attention to detail
• Ability to prioritize workload and multitask to achieve maximum efficiency
• Successful candidate must be a strategic thinker with a strong interest in advertising/media, consumer insights, and business
• Strong analytics skills and business acumen
• Must be proactive, results-oriented, and able to thrive in a fast-paced environment

YOU WILL ENJOY

• Enjoy our flexible core working hours and a flexible hybrid working model
  
• Generous time off to recharge - 22 days of PTO, US National holidays, Winter holiday shut down , and your birthday off
  
• Medical, dental and vision plans, 100% covered by employer for the employee only cost
  
• Work from any Captify office in the world - giving every employee the opportunity to experience life at Captify in another city
  
• Giving something back to the community - Give A Day Away for volunteering
  
• We care about Wellbeing - from a classpass discount, mental health resources, CitiBike membership and so much more
  
• In house talent development service - offering 1:1 sessions from becoming a manager, being a great leader, or working on your own career development
  
• Capti-parents enhanced leave policies
  
• Commuter benefits
  
• 401k plan
  
• A DEI task force, constantly educating & celebrating diversity
  
• Happy hours, social events, lunches and company outings
  
• In office snacks, soft drinks, coffees and teas
  
• Legendary Summer and End of year parties

EQUAL OPPORTUNITIES

You are welcome at Captify for who you are, no matter where you come from, what you look like, or what your search history says about you. At Captify, equality is at the core of our culture and we are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. We don’t want you to fit in with our culture, we want you to add to our culture.

For candidates, view our EU HR Candidate Privacy Notice here.