ABOUT CAPTIFY

Captify is the leading Search Intelligence Platform for the open web and the largest independent holder of first-party search data outside of the walled gardens, connecting the real-time searches from over 2 billion devices globally. Its Search Intelligence technology powers omnichannel programmatic advertising and real-time insights for the world’s biggest brands, such as Disney, Unilever, eBay, Mercedes-Benz, Microsoft, Nestlé, GSK, Uber, Mars, P&G, Sony and Toyota—without reliance on third-party cookies. Captify brings brands more customers, publishers greater yield and consumers the most relevant digital experiences.

OUR CULTURE AND VALUES:

Here at Captify we are proud of our culture - It’s contagious. Pass it on.

Step inside any of our global offices and one thing that is blissfully obvious is that while we’re putting blood, sweat and tears into disrupting the Search game, we’re having a seriously good time doing it. We’ve travelled the world together, enjoyed Captify Festivals, parties and our famous events across every market. We always take time to stop to celebrate milestones and wins.

We live by our core values:

• Building this together
• Give a shit
• Fail fast to succeed faster
• Unlimited potential

Find out more about our culture here: https://careers.captify.co.uk/

OVERVIEW

The Captify UK Customer Success Team is growing, and we are adding an Account Manager to our team! The team is responsible for the management and growth of media campaigns both on the buy-side, with our managed service product, and sell-side via our Curation product, and providing the best in class service to our customers.

This role will be responsible for driving both retention and growth of revenue across existing business within the GroupM Pod by providing best in class service for your allocated accounts.

The Account Manager is a key contributor to the Customer Success team. The Account Manager works alongside the Senior Account Manager and Account Director to ensure our campaigns are set up for success and will drive long term growth. Within this role, you will have the opportunity to work with the core teams within Captify including Sales, Technical Account Management, Creative Studio, Sight and Trading.

ABOUT YOU

The ideal candidate will be highly analytical and have hands-on experience working on digital advertising campaigns.

The AM will be a great communicator and ready to contribute to the team in assisting in growth of our key book of clients across the GroupM patch. We are looking for someone comfortable navigating between trading platforms, reporting dashboards, insights platforms and Salesforce tasks.

KEY RESPONSIBILITIES

What you’ll be doing:

• Ensuring best in class service across your key accounts whilst also balancing the profitability and efficiency of those accounts to the business.
• Ensuring successful campaign set-up, delivery and reporting across the GroupM Pod, working collaboratively with Sales, Technical Account Management and Activation teams to deliver results in line with the client’s business objectives.
• Building strong relationships with your key client stakeholders through face to face meetings and Post Campaign presentations.
• Ensure accuracy of month end billing for your accounts and work with finance team to resolve any queries
• Consistently hitting deadlines based on internal and external SLAs for client output (weekly reporting, PCAs, campaign set ups, billing).
• Responsible for driving both retention and growth of revenue across your allocated accounts
• Future potential for line management responsibilities and upskilling more junior members of the team.
  

REQUIREMENTS:

What you need to be successful:

2+ years of experience managing programmatic advertising campaigns is required

Strong organisational skills, attention to detail, diligence and follow-through, and experience prioritising multiple deadlines

Some technical knowledge of DSPs and SSPs is preferable as we continue to expand our curation offering

Experience working on platforms such as Google Drive, Google Sheets, MS Office (with strong emphasis in Excel), Slack, Tableau & Salesforce

Great analytical skills; familiar working with/analysing large amounts of data, and summarising finds through reports

Goal-oriented, and able to work well in a fast-paced environment

Clear understanding of how to provide top in-class client service

Excellent communicator (both internal and external).

Sound presentation skills for both in person and remote sessions with agencies/clients

Experience building and maintaining long-term relationships with key stakeholders to help influence account success.

Experience working to personal and team targets

Experience using data to inform engaging insights which help solve clients’ business objectives

YOU WILL ENJOY

• 25 days holiday + bank holidays + your birthday + volunteer day
• Regular shutdown days, including the festive period
  
• Hybrid working - 3 days in the office
• Free hot lunch lunch Tuesday and Thursday
• UK Private Healthcare Plan with AXA
  
• Access to SPILL - instant therapy support
  
• Access to Mental Health First Aiders
  
• Sport and wellbeing activities; yoga and softball
  
• Financial wellbeing support
• Work from any Captify office in the world
  
• Capti-Family Benefits: including Child Nursery Savings
  
• UK Pension plan
  
• Cycle to work scheme
  
• Eyecare vouchers
  
• Free breakfast
  
• Beer, bubbles and non-alcoholic alternatives every Thursday at the Captify Bar

EQUAL OPPORTUNITIES

You are welcome at Captify for who you are, no matter where you come from, what you look like, or what your search history says about you. At Captify, equality is at the core of our culture and we are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.  We don’t want you to fit in with our culture, we want you to add to our culture.

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